Last Updated: July 2026
Welcome to ThePixelsPro.com. Customer satisfaction is important to us. Please read our Refund & Claim Policy carefully before placing an order.
Customized Products
All our photo frames are customized according to the customer’s selected photos, names, dates, designs, and sizes. Therefore, customized products are non-refundable and non-returnable.
Eligible Claims
We will only accept claims if:
• You receive a damaged product.
• You receive the wrong product.
• The product has a manufacturing defect.
Claim Time
All claims must be reported within 48 hours of receiving your order.
How to Submit a Claim
Please send us:
• Your Order Number
• Clear photos of the product
• Photos of the packaging
• A brief description of the issue
Replacement
If your claim is approved, we will replace the product at no additional cost.
Refunds
Refunds are only issued if a replacement cannot be provided. Refund approval is at the sole discretion of ThePixelsPro.com after reviewing the claim.
Contact Us
If you need help with your order, please contact us.
WhatsApp: +92 333 455 2565
Email: thepixelspro09@gmail.com